Testimonials

To the Entire Family...

Conceptually speaking, The Michaels Group has it "all Together." I congratulate the leadership for not settling for mediocrity!! You're the best in all that you do and I am grateful to be among the many homeowners who reside in a Michaels Group product. As the BARD once said: "All the World's a stage" and if so, The Michaels Group is one of its most enthusiastic and professional players. Following weeks of examining and meeting with town home builders in the area, I had the good fortune of meeting Rose Marie Quade of The Michals Group. She showed my realtor and I many models and explained fully the facets and features of a Michaels Group home. She gave me the informational packet for me to peruse. "Ro" answered my questions from which I gleaned added design ideas. Subsequently, I signed the pre-construction agreement and work began on my new home. The brothers of John and David, the visionaries in charge, are supported by the highest degree of professional expertise imaginable through Eric, Paul, Art, Jennifer, Eden, Heidi, Karen and the wonderfully accomodating, Deb Roy. The sales staff of Rose, Pat and Steve are so knowledgable and helpful. Jim, followed by Cloe and Shadow, and Trevor and Jeff who framed my home, are super. The Dempsey's (tapers) and the painters and Doug Alberts, providing the electrical expertise and Roy, the true craftsman, all help to solidify an easy transition into town home living for me. There is one man who gives new meaning to the term "multi-tasking." Tom Tallman is the man who makes things happen. He and Bob Robidoux have gone above and beyond in their courteousness and willingness to plan, guide and execute daily field operations for all home owners. Bob and Tom personally deal with their crews, the home owners and the administrators daily and in a highly respected fashion. They deserve the accolades of all involved. Laurie Michaels is to home design as Tom Tallman is to construction planning. Laurie is so resourceful and creative in her use of a variety of colors, tone and design ideas. She is a fountain of information who takes a personal interest in each individual client---such a treasure among a sea of artisans. Sincerely, Sarah (Sally) V. Gay - 8 Danbury Court

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House Hunting...

Last summer my wife flew up from Maryland to Glens Falls/Queensbury house hunting. The results were dismal, and we were disappointed to the point of almost looking elswhere for another home; one community in the area posting a lemon on the property, another home with crooked wall sockets and code violations. Yet another builder made the Glens Falls Post Star for poorly built houses. None of these homes were associated with The Michaels Group. At the last minute we found a house at Kettles Way in Queensbury, built by The Michaels Group. Since we never heard of the builder, we asked family members to check it out. The answers were so positive that both my wife and I flew up especially to see this home, and we bought it on the spot. After moving in, we noted some problems that should have been taken care of by the previous owner, but weren't. My wife called jennifer at The Michaels Group, and Paul Lambert began showing up to repair the bedroom ceiling, then to repaint it, then promising to come up this Spring to repair the windows and the sliding glass door. To date, we are 100% satisfied with the repairs made, the professionalism by The Michaels Group representatives, the way the company has quickly handled the problems, and made owning this particular home a total joy. The home is made extremely well, and both my wife and I love the room sizes, the interior colors, the treed lot, the quality of the hardwood floors, and the overall design of the house. However, Paul Lambert has made us a believers that ther are good, honest homebuilders out there who believe in customer satisfaction and, most importantly, word-of-mouth advertisement. We would never have flown up here after reading an advertisement for a builder we had never heard of. We flew up because of word-of-mouth, positive statements from our family members concerning Michaels Group homes. You can't pay for that advertising! The community here, Hudson Pointe, is unbelievably friendly, and all verbally praise The Michaels Group for their home design, standing by their workmanship, and overall professionalism of their workers. Thanks for being a great house builder. And thanks to Jennifer and Paul for their kindness in getting our problems resolved. If you ever have people that are undecided about buying a Michaels Group home, send them to this address or have them call on the phone. Sincerely, Raymond Rose, Kettles Way, Hudson Pointe, Queensbury

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Fast Response...

"Hi. I just wanted to say thank you for your fast response to our door problem & all seems to be ok now. You guys are very detailed in your approach & very responsive. Again, thank you very much. Jerry Russell- 58 Waverly Place

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Thank You for the excellent service....

"...I also wanted to thank you for the excellent 30 day service we received. Art was so friendly and easy to work with. We appreciate everyone at the Michael's Group efforts in making the building of our first new house an extremely pleasant experience. Everyone, every step of the way has been so friendly, informative and willing to go out of their way to make us feel comfortable and welcomed to the SummerHill Community. Thank you again for the professional, yet personal contacts we have had from the first time we stepped into the model home until the time we moved in to our new home. Michele & Todd Krolak - 31 Summerlin Drive

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Happy Holidays from 17 Danbury Court!

The lovely ceramic cookie house is a beautiful addition to our new home... We're glad we chose Summerhill to build in; love our spaciousness and the people we've met in the surrounding neighborhood all seem friendly. Again, we say thanks for the beautiful gesture of welcoming us to your community! We wish you and yours a joyous holiday. Sincerely, Raylene & Richard Jacobs

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15 Waverly Place in Summerhill

Dear Service Manager, The real reason for this note is Art. I know he is a farily new employee and I feel he is a major asset to the Michaels Group. He has a great personality and does great work. He even went out of his way to call his wife for me to help me out with another matter. That's going above and beyond and i appreciate that type of customer service. I'm not sure if your company has staff meetings but if you do Art's name needs to be mentioned. Your are lucky to have him. Thank you again and have a wonderful Thanksgiving. Stephanie Goodman 15 Waverly Place Clifton Park, NY

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21 Empire Circle, PlazaView in Rensselaer

Dear Mr. Michaels: We are writing to tell you that we are extremely pleased with our new home at Plaza View. It was exciting watching the construction from the foundation to the completed townhouse. We especially enjoyed working with your Construction Manager, Jim Chandler. He was at all times professional, knowledeable, and reliable. With our many phone calls and questions, Jim was always polite and very patient. He knew when to say "yes, that can be done"-or "no, we can't do that" -or "I'll find out and call you." Buying a home can be very stressful, but with Jim in charge we felt reassured and confident. He is certainly an asset to your company. We also enjoyed working with Laurie Michaels. Her talent for design and her friendly manner helped make our experience with color choices much easier, and we love the results! We are delighted with the staircase, the baths, the floor plan, the kitchen area, the bedrooms, the textured walls, the openness of the family room area, and the view, of course! We are happy to be living in a Michael's home. Congratulations to you and your management team. Sincerely, Janet and Harold Hempstead

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2111 Donnan Road - Off site Home

Dear Paul Lambert- attached is a list I made up of service items that have been accumulated over the last year. Also, since some house settling was expected, I thought I would wait to do a final walk through specifically looking for sheetrock cracks, etc. Much to my surprise, there were essentially no observed cracks. I know the man that did most of the framing was good, but this is very impressive! Also, Please send my regards to Jim Chandler. He is a great guy, and provided us a very professional, courteous, and responsive purchasing experience with the Michaels Group. I had intended to write a formal letter, but have also been sidetracked from that, as well. The house is wonderful, my family loves the openness and functionality of the design. We are ver pleased that Michaels Group was willing to build a house in such a remote location. I have passed the word in my office that the Michaels Group is a quality builder with value added stylish designs. Thanks again for a quality workmanship. Yours Truly, Mike Mailloux, A Satisfied Customer

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45 Pine Valley in Tanglewood

Just to let you know Brian was here yesterday and we were very impressed. He was very knowledgeable and took care of all our problems, in fact he worked all morning. We think your service aspect is the #1 point in The Michaels Group and we appreciate all you have done. Bob and Barb Kelly

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51 Pine Valley Dr, South Glens Falls, NY

"We love our home, and we would build with you all again! Thank you, thank you, Thank you! We go to bed every night and we can't believe this house is ours! We love it!"

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7 Waverly in Summerhill

This is our 3rd Michaels Group home! Barbara & Neil Kennedy, 7 Waverly Place

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6 McDonald Drive, Queensbury

"We love this place...This is my 5th home- the Michaels Group did the best I ever had in my life!!"

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59 Sara-Jen Drive, Lehland Estates

" We are very happy with our home. the neighborhood is beautiful and we feel lucky to have had a chance to live in Lehland Estates." "I cannot think of anything that was not done in an expeditious and professional manner."

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8 Waverly Place, SummerHill

To the Michaels Group - Thank you so much for the beautiful handpainted pot. It was so touching to see the "established" date and our name. It has become a conversation piece and has a very prominent spot in our home. This is yet another way that the Michaels Group continues to go the extra step to welcome it's newest home builder members. It's a nice touch to be remembered long after the house has been purchased. I guess that is what separates your group from the others. Thank you again for your thoughtfulness. The Greco's

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5 Waverly Place; Summerhill

Dear Mr. John Michaels, Over the course of the last year, we had the opportunity to move back to the Clifton Park area. After much research and consideration we decided to build in Summerhill. Although we have owned several homes, this would be our first time building a new one. Aftar a long and often times frustrating six months we are in our beautiful new home. Now that construction is complete we wanted to take the time to recognize Tom Tallman, who we believe performed an excellent job. Throughout the entire process Tom was able to put both of us at ease with his knowledge, pleasant disposition and genuine interest in helping us feel comfortable with the building process. Tom always took the time to speak with us regarding any concerns and to answer all of our questions. Tom was always extremely professional and easily accessible. He always considered our comments, understood our concerns and took appropriate action when necessary. The Michaels Group has an exceptional employee that certainly understands the meaning of customer service. Although our preference is not to build again in the near future, should that change, we would certainly request Tom as our construction manager and recommend others to build in a Michaels Group neighborhood managed by Tom. Thanks again to Tom for a job well done! Sincerely, Jeff & Stphanie Buydos

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