August 11, 2005 - Geraghty Family from Woodscape - Honor and integrity of the Michaels Group Team
Dear Mr. Michaels,
Quality and charm are your homes; honour and integrity are your service staff.
I met with Art and Paul last week to discuss our upcoming one year punch list issues. As from the first day we moved here (October 1, 2004), Paul has never failed to answer an email within a half-hour; and Art is always true to his arrival time. Paul continues to show respect as he patiently listens to our concerns, and where policy permits, responds positively to our inquiries. Art is an expert in his field and is just so delightful. We never had any complaints of the quality of our home; rather just general issues that a newly built home’s “settling” commands. ‘Tis Bittersweet that bit us when we purchased this our beautiful home. After our one year punch…we may never have need for Paul and Art or any of your service team again. The best always commands the best. You’ve employed them…you’ve got them, and we cherish them. Let’s keep them in continued good health and happiness.
Marilyn Geraghty
Marilyn & Tom Geraghty
Dear Mr. Michaels,
Quality and charm are your homes; honour and integrity are your service staff.
I met with Art and Paul last week to discuss our upcoming one year punch list issues. As from t ... ... Read More
June 23, 2005 - Kiernans Family from Woodscape - Overall Satisfaction with the Michaels Group Team
We are the Kiernans, Kevin, MaryJo and our big black lab, Keesha. We are building a home in your Woodscape Community due to close tentatively Sept 7. We would like to take this opportunity to thank you for your very kind professionalism and assistance in making this, without a doubt, thee most painless ordeal that we have ever encountered. We have bought and sold three homes in our working career and ashamed to say, we received the worst customer service imaginable. This will be our last home so this experience is very special to us. We have always wanted to purchase a Michaels home as they have always been so inviting and tastefully decorated. Please extend our thanks to all involved and we look forward to our move in September.
Thank you
The Kiernan Family
We are the Kiernans, Kevin, MaryJo and our big black lab, Keesha. We are building a home in your Woodscape Community due to close tentatively Sept 7. We would like to take this opportunity to thank ... ... Read More
June 8, 2005 - Gary from Queensbury - Satisfied with the Service Department
Just a follow up to Art's visit yesterday. He did a great job!!!! The level of craftsmanship and dedication to my satisfaction really showed through.
My compliments!!!!
Thanks for taking care of that issue.
Gary
Just a follow up to Art's visit yesterday. He did a great job!!!! The level of craftsmanship and dedication to my satisfaction really showed through.
My compliments!!!!
Thanks for taking care of ... ... Read More
May 20th, 2005 - Thank You from Jon & Jan Reilly of North Greenbush
It’s hard to believe that nine months have flown by since we moved in to our new house; we want you to know how pleased we are with our Michaels Group experience.
When we decided to build on our lot, we began looking at house plans and general contractors. Finding a plan and a GC that we liked seemed like a daunting task. On top of that, we had trouble getting firm quotes from contractors since they did not have experience building the specific plans that we were looking at. Those builders that had plans to work from had very limited choices.
While shopping around, we visited many developments in the area just to see what was being built. We soon found that a Michaels Group plan, The Savannah, was just about perfect for us. We were pleasantly surprised to find out that TMG would build for us on our own lot. The fixed price, and the knowledge that TMG had built many of these particular houses made the possibility very attractive.
Shortly thereafter, we met with Jim Chandler for the first time and reviewed some changes that we wanted to make to the plan. Jim was very accommodating and had great advice for us. He also explained exactly how we would work together to get our house built. With the additional assistance of Steve and Laurie, we were able to specify what we wanted and to get to contract quickly. Being able to see Savannahs in various stages of completion and with various options and finishes was a huge benefit to us. It’s hard to imagine how much harder it would have been trying to visualize the final product from a set of paper plans.
Building on our own lot had to be more complicated than building in a development. Jim had to coordinate with us on the work that we were doing (tree clearing, additional excavation, and utilities), work with our local building department, and deal with the terrain of our lot. His accessibility, flexibility, knowledge, and advice made this a pleasant experience.
We’re very pleased with the house and our experience with the Michaels Group. Jim and the on-your-own-lot staff were exceptional to work with, and we now have the house we wanted, where we wanted it, and at a very competitive price. We recommend The Michaels Group to anyone who wants to build a house on their own lot.
John and Jan Reilly
North Greenbush, NY
It’s hard to believe that nine months have flown by since we moved in to our new house; we want you to know how pleased we are with our Michaels Group experience.
When we decided to build on our lo ... ... Read More
May 13, 2005 - Appreciation from Mrs. Gifford at Woodscape
Dear Mr. Michaels,
Thank you so much for your attention and concern. We really appreciate all the personal touches emanating from The Michaels Group.
This is a big deal for us and it is reassuring to hear those words from you. We have admired many of the homes from TMG in the Showcase of Homes and the Model Homes you have opened to the public for many years and have complete trust in your integrity and the quality of your product.
We actually never dreamed it would be possible to own one of your homes but I believe all our expectations are going to be met because of the planning, the design, and the location meeting the prerequesites for an affordable home. ...and with the added bonus of Laurie Michaels, a beautiful one at that.
So, you are welcome Mr. Michaels. We feel we made a very good choice.
Sincerely,
Tina Gifford
Dear Mr. Michaels,
Thank you so much for your attention and concern. We really appreciate all the personal touches emanating from The Michaels Group.
This is a big deal for us and it is reassuri ... ... Read More
Dec. 23, 2004 - Replacement Window
Paul,
Thank you for the arrangement you made with Moen. I hope that will solve the problem.
We have appreciated your continued assistance and support with our minor problems. Michael's Group has truly lived up to its 'SERVICE' commitment.
We wish you and your family a very Merry Christmas and a Happy New Year.
Frank & Loris Martin
Paul,
Thank you for the arrangement you made with Moen. I hope that will solve the problem.
We have appreciated your continued assistance and support with our minor problems. Michael's Grou ... ... Read More
Dec. 28, 2004 - Sincere thanks from the Geraghtys 16 Hawthorn Drive
Dear Mr. Michaels,
It appears that The Michaels Group carries no limit to pleasing its homeowners.
Mr. Michaels, your charming gift to us of the laminated picture of our home enclosed within the borders of fine wood, and embossing the year our home was established has ignited this fire of many thanks. We hope that this letter will clearly demonstrate to you our appreciation of your admirable staff. We write not only of their extraordinary professionalism and excellence performing their multitasks, but also for the “personhood” they elucidate while doing so.
We take this opportunity to extend our additional appreciation to: Sara Brown for initiating the sales call which led to the purchase of our beautiful home; Deb Roy and Karen Bristol for their professional knowledge, understanding, and compassion from contract signing to closing to present. To Laurie Michaels for hours filled with colorful planning and learning pleasures! To Joe Dolan for patiently detailing the construction of our home, and modifying same to our pleasing. To Tony LoCascio, Paul Lambert,* Art Caswell, and Doug Granger. These men program no limits to their integrity, physical strength, knowledge and expertise, and bring utmost honour to The Michaels Group. To Eric Wilson for his candor and sincerity; and to Heidi Harkins for promptly returning our telephone calls and communicating her suggestions and advice re: homeowners’ association matters. To those “behind the scenes” whom we have never had the pleasure of meeting…thank you!
May this coming New Year 2005 bless all and your families with excellent health, abundant happiness, love and continued success, and may all your dreams come true!
Sincerely,
Marilyn & Tom Geraghty
Woodscape
* By copy of this email I ask Paul to please extend our best wishes to Tony, Art, and Doug.
Dear Mr. Michaels,
It appears that The Michaels Group carries no limit to pleasing its homeowners.
Mr. Michaels, your charming gift to us of the laminated picture of our home enclosed within t ... ... Read More
23 Quincy Lane
Tony and Joe were very thorough at the pre construction meeting. I've never experienced as thorough a presentation as these two put on for my wife and I. These guys have thought of everything and my entire family is so excited to see how this comes to shape.
In short - I can't think of a thing to suggest to make this process better. The package you offer, the people you have presenting it, and the staff you have doing it - all are top notch. Thanks for your attention to detail. You make beautiful homes.
Dave Meyers
Tony and Joe were very thorough at the pre construction meeting. I've never experienced as thorough a presentation as these two put on for my wife and I. These guys have thought of everything and my ... ... Read More
16 Hawthorn Drive at Woodscape
Dear Paul...
It was a pleasure to meet Art during our 30 day punch list review. What a nice fella ! Art immediately brought smiles to my husband and my face. He went through the 30 day punch list item by item and assured us that our minor issues would be taken care of, and, they IMMEDIATELY were. He represented the Michaels Group with intelligence, strength, dignity and charm. We are very pleased to have had the opportunity to also meet him.
Your service department has earned our full confidence. What a group, what a team !
Thanks for being there for us.
The Michaels Group Woodscape development continues to blossom with kind, lovely, and warm neighbors. We have been truly blessed.
Sincerely,
Marilyn (&Tom) Geraghty
Dear Paul...
It was a pleasure to meet Art during our 30 day punch list review. What a nice fella ! Art immediately brought smiles to my husband and my face. He went through the 30 day punch li ... ... Read More
16 Hawthorn - Woodscape
Dear Paul...
Thank you very much for your response. Glad to hear water was turned on. Stop by anytime after we move in; our home will always be opened to you, Tony, Sara and others from the Michaels Group working in the area, and needless to say you all will be welcomed.
Sara did indeed save the day yesterday! We first spent 2 hours on the telephone with Verizon who told us our home didn't exist, and that we were not in the 911 system. Go figure! Then.....after Sara spoke with them it took us another 2.5 hours to finally get it all straightened out, but it was Sara who put them on the right trail, and by copy of this email, we thank her.
Our home is sooooo beautiful! Again, thank you for your reply, your concern, and warm welcome into a Michaels Group development. You outright shine in your position! We were very impressed with your well-mannered, professional, and genuine concern for our understanding of our new home and the "workings" of it.
Have a wonderful week. See you soon.
Marilyn & Tom Geraghty
P.S. Yes indeed, we did receive personal directions to the closing from Karen Bielienski from Tobin & Grifferty. I'm not very impressed with Mapquest.
Dear Paul...
Thank you very much for your response. Glad to hear water was turned on. Stop by anytime after we move in; our home will always be opened to you, Tony, Sara and others from the Mich ... ... Read More
5 Masters, Hilands
We love our new home. We think the service was excellent. We are very pleased with everything. We would highly recommend Michaels Group to anybody that was building a new home.
Todd & Crystal Reynolds
We love our new home. We think the service was excellent. We are very pleased with everything. We would highly recommend Michaels Group to anybody that was building a new home.
Todd & Crystal Reynold ... ... Read More
35 Brittany Oaks in Summerhill
Dear Mr. Michaels,
While completing the enclosed survey, my wife and I felt compelled to compose this addendum to better explain our suggestions. We closed on a new home in Arizona in August, 2001, and the Michaels home in April, 2003. Therefore, we can readily compare the two home-building experiences with little memory lost.
Even though the two homes are completely different from a construction standpoint, the interaction between my wife and I and the sales, design, construction and post-closing personnel for both Michaels and Robson are strikingly similar. The Robson operation here in Pebble Creek is quite large with about half of a planned community of 6,000 homes either completed or under construction. It is a gated golf resort with clubhouses, pro shops, restaurants and exercise facilities. But considering the scale of the Michaels operation, our experience with your people does not suffer in comparison.
Rather than go into detail, (and there are plenty), we would suggest that the Michaels personnel simply continue what they are doing and maintain their culture of always keeping the home buyer uppermost in their minds.
Very Truly Yours,
Robert & Patricia Gibson
Dear Mr. Michaels,
While completing the enclosed survey, my wife and I felt compelled to compose this addendum to better explain our suggestions. We closed on a new home in Arizona in August, 2001, a ... ... Read More
19 Grooms Pointe Drive
Dear Paul, I want to thank you for the prompt response in getting me the Silverline information. Bob stopped by tonight to do a superb job on the replacement window. He was extremely professional in his attitude and skills. He insured the seal was free of debris and was very accurate in sealing the new window. He did a great job.
You and TMG are sincere in your customer service dedication. The quality of working with you is noted after three+ years of having been here at Grooms Pointe, many thanks.
Terry and Dawn O'Neil
19 Grooms Pointe Dr.
Dear Paul, I want to thank you for the prompt response in getting me the Silverline information. Bob stopped by tonight to do a superb job on the replacement window. He was extremely professional in h ... ... Read More
To express our gratitude.
We are writing this letter to express our gratitude to you and your staff for building our home. We are also writing to praise all of the staff of The Michaels Group for their professionalism and personal attention to every detail both during construction and after closing.
We especially want to send kudos to:
Pat Dugas - from the moment we stepped into the model home and began discussing our needs, Pat was enthusiastic and excited to talk with us. She guided us through the process with ease and made every step seem very simple. She was always available to us for any question or concern. She is a wonderful sales representative and a very nice person to work with.
Tom Tallman - I can't find enough wonderful adjectives to complement Tom. Beginning with the lot walk to preconstruction to closing, Tom was always there to guide us in knowing about the issues we brought to his attention. He made us feel as if he was only building our home; however, we knew he had tremendous responsibility for coordinating all the construction sites. No matter the pressure of his day, he was always understanding and available to talk with us. We really enjoyed working with him and still enjoy chatting with him.
Eric Willson - Eric's creativity in redesigning the Sandalwood model to reflect our modifications is evident in our home's uniqueness and character. Every view from every room is beautiful. He designed every angle, inside and out, to represent a one-of-a-kind design. He was always able to find a way to accomodate our needs.
Laurie Michaels - We never could have coordinated the color schemes and room designs without Laurie. We spent four enjoyable hours with her and chose all of our interior designs. She is very creative and at the same time willing to weave our decorating ideas into her suggestions. She was an absolute pleasure to work with, both at the design stage and in making a few minor modifications.
Paul Lamber and Jennifer Narkiewicz - Jen Coordinated our pre-closing meeting and Paul explained every aspect of our home in detail. He allowed for as much time as we needed and answered all our questions. As to be expected, we have had some minor issues with our home after closing and Paul and Jennifer have responded immediately and with the utmost of respect for the home owner.
In summary, every single person we worked with, and continue to work with, whether they are Michaels Group staff or sub-contactors, have been extrememly knowledgeable, polite, respectful and committed to building a quality home. We are so thankful we chose you to build our home - it was an exciting time in our life and because of the professionalism and personal committment of your staff, it was na enjoyable journey!! We look forward to many happy times in our new home. Thank You.
We are writing this letter to express our gratitude to you and your staff for building our home. We are also writing to praise all of the staff of The Michaels Group for their professionalism and per ... ... Read More
A Builder that stands behind what they build.
I've always believed to complain when necessary, but to compliment when something is right. Your Service Manager, Paul Lambert, and his associates have done an EXCELLENT JOB in responding and servicing my Michaels Home, and I wanted you to be aware of the FINE JOB THEY DO!! They respond to a call quickly and the work is done in a reasonable length of time. If the problem is not corrected the first time, they come back until it's corrected! I think one of the most important things is that a builder stands behind what he builds and The Michaels Group does just that!! I love my Michaels home and if I ever have another home, I hope it to be a Michaels home.
Sincerely Yours, Donald & Beverly Borgeest
I've always believed to complain when necessary, but to compliment when something is right. Your Service Manager, Paul Lambert, and his associates have done an EXCELLENT JOB in responding and servici ... ... Read More